Envíos y Devoluciones
ENVIOS Y DEVOLUCIONES
Envío del paquete
Como norma general, los paquetes se envían dentro de 24/48 horas siguientes a la recepción del pago, través de ASM con número de seguimiento y entrega con firma.
Los gastos de envío incluyen los gastos de manipulación y empaquetado, así como los gastos postales. Los gastos de manipulación tienen un precio fijo, mientras que los gastos de transporte pueden variar según el peso total del paquete. Te aconsejamos que agrupes todos tus artículos en un mismo pedido. No podemos combinar dos pedidos diferentes, y los gastos de envío se aplicarán para cada uno de manera individual.
No nos hacemos responsables de los daños que pueda sufrir tu paquete tras el envío, pero hacemos todo lo posible para proteger todos los artículos frágiles. Las cajas son grandes y tus artículos estarán bien protegidos.
Mercancía defectuosa.
Si detectas algún defecto en el funcionamiento del artículo dispones de 7 días hábiles desde la recepción de la mercancía para proceder a su devolución. El comprador se encarga de los gastos de envíos de la devolución y para ello deberás acceder a tu zona de usuario iniciando sesión con tu email y contraseña y rellenar el formulario que encontrarás en la misma.
En los casos de desgaste o deterioro del producto por causas que no se deban exclusivamente a su prueba para tomar una decisión de compra, Trueque Shop acordará con el cliente el importe a devolver.
Recuerde que para poder proceder a la devolución de un producto se deben cumplir los siguientes requisitos:
REQUISITOS PARA REALIZAR UNA DEVOLUCION:
1.) Haber adquirido el producto a través de nuestra Web: http://truequeshop.es/
2.) Estar dentro del plazo establecido de 14 días naturales desde la recepción del pedido.
3.) El producto deberá estar en perfectas condiciones, incluyendo los manuales, accesorios, regalos promocionales, y en general todo aquello que vaya unido a la compra del mencionado producto. En todo caso, deberá corresponder el número de serie del producto con el que conste en los archivos de Trueque Shop.
4.) El comprador se encarga de los gastos de envíos de la devolución, para ello deberá enviarlo a la siguiente dirección:
KJ OCASIONES S.C. / Paseo Calanda 37, 50010, Las Delicias, Zaragoza.
5.) Una vez recibido el producto en la tienda, el servicio técnico evaluará el producto y certificará la aplicación de la garantía. Si por algún motivo el producto no cumple con nuestra política de garantías, se lo comunicaríamos y enviaríamos el mismo producto sin reparar a su domicilio, esta vez a portes pagados por nosotros.
Si el producto cumple con los requisitos de la garantía, y el coste de reparación es menor al coste del producto, se repararía y se lo enviaríamos de nuevo a su domicilio con todos los problemas solucionados, sin ningún gasto de transporte asociado. Si la reparación resulta con un coste desproporcionado, en ese caso le ofreceríamos otras alternativas:
• Enviarle un producto similar
• Ofrecerle un descuento adicional en el producto
• Devolución del total de importe.
6.) Deberá acompañarse siempre de albarán de entrega o factura emitida junto con el producto objeto de devolución.
7.) El producto deberá estar perfectamente embalado para evitar daños e incidencias en el transporte. No nos haremos responsables, de daños o pérdidas sufridos por el envío como consecuencia de un deficiente embalaje de daños sufridos del mismo.
En los casos donde nuestro departamento postventa detecte que el producto devuelto ha sido manipulado indebidamente por parte del cliente, no se aceptara la devolución, y en caso de que se aceptase, no se devolverá la totalidad del importe abonado en la compra.
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